Success Story: How Solimar Systems transformed explaining technical software capabilities with Chatsimple

Use Case

Complex content retrieval, support augmentation, sales enablement

🚀 Challenge

Solimar Systems operates in a global, highly specialized domain, providing transactional and customer-facing documents for print and mail, as well as electronic distribution solutions. Their website hosts decades of deep content, including training materials, whitepapers, case studies and thought-leadership articles. Users—both internal and external—struggled to find the right information in a timely manner using conventional search.

✅ Solution

Solimar adopted Chatsimple, who is named Diego, to power a conversational interface capable of understanding complex queries and surfacing relevant answers from deeply technical material instantaneously.

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Now, a visitor can type or speak a question, such as” Can you tell me how Solimar secures data and documents?” And Diego will return a detailed explanation, along with prompting the visitor with additional questions. As well, he asks the visitor if they are ready for a live discussion with one of our team members.

Mary Ann RowanCXO, Solimar Systems

This designation underscores Chatsimple’s alignment with Solimar’s privacy, compliance, and product accuracy standards—an essential factor in a conservative, technical industry that serves highly regulated sectors.

💡 Results

• Accuracy at scale: Answers are accurate 99.9% of the time—even in niche use cases and in multiple languages.
• Broad internal use: Support and back-office teams rely on it daily.
• A tool employees love: Even support agents turn to Diego to retrieve detailed responses.

🎯 Definition of Success

Solimar never defines success as pure lead volume. Instead, their north star is empowering users to extract the most accurate information, fast.

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It’s not just about leads. It’s about credibility, trust, and giving people real answers when they need them.

Petra DienerAI Advisor to Solimar Systems